TfL If you are a registered customer and have an online account, the personal information we will hold includes: 1. You can also apple for a refund online through the TfL website. Simply select a card for travel in Wallet. Consequently, TfL is now one of Europe's largest contactless merchants, with around 1 in 10 contactless transactions in the UK taking place on the TfL network. Transport for London also accepts Apple Pay in the same way as contactless payment cards,[28] the fares would be the same as those charged on a debit or credit card and customers would benefit from the same daily capping. Here's how to book cheap train tickets home for Christmas. If you were delayed or want a refund on your contactless card, you can sign in to your account. Name, billing address, email address, telephone number 2. Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. You no longer need to authenticate your payment with Face ID or Touch ID. [9] In 2016, TfL licensed their contactless payment system to Cubic , the original developers of the Oyster card, allowing the technology to be sold to other transport providers worldwide. Q: Can I use an Oyster card to/from airports? News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. If you were charged a maximum fare because you couldn't touch in or out for reasons beyond your control, you can apply for a refund. MoneySavingExpert.com reports that some travellers have got £70+ back, 80 per cent of London Underground network is ABOVE ground, how to book cheap train tickets home for Christmas, One rail passenger saved £90 splitting his train ticket 10 ways, Independent Press Standards Organisation (IPSO), There is £163.9million in unclaimed pay as you go Oyster balances, There is £168.2million in unclaimed Oyster card deposits, There were 48.3million Oyster cards that hadn't been used for more than 12 months in June 2018, In the first half of 2018 alone there were over 5.6million incomplete pay as you go journeys, In the first six months of 2018 TfL netted more than £28.8million in incomplete journey charges. Card clash Safer travel. Don't forget to join the Sun Money's Facebook group for the latest bargains and money-saving advice. Consider buying a protective case TFL should be proactive and refund customers - not wait for them to notice. YOU may think it's not worth claiming - but with £332million out there it's well worth doing so. Paying for journeys on Transport for London is easier with Express Mode for Apple Pay. From forgetting to tap in or out to delays on the line to no longer needing a topped up Oyster card - can you can get your money back? It links to your TfL account to check if you're owed money for delays on DLR, Overground, Underground and TfL Rail journeys. But to claim, the delay has to be within TfL's control. journey. OYSTER and contactless card users travelling on London's Underground are being urged to check their accounts now as they could be due a share of £332million. This is a step-by-step guide to getting a refund on incomplete TfL Refunds: How to reclaim £50+ for incomplete journeys I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Touch your contactless card, device, or Oyster card on the yellow card reader at the start of your journey. If you don't get an automatic refund, set up or login into your TfL account where it will tell you if you have any incomplete journeys you can claim a refund for. Password/memorable information 3. ... (At least the refund was processed fairly quickly.) It may be easier for you to contact TfL as they'll be able to organise refunds to both cards. You can apply for a refund by on the TfL website by clicking ' Refunds and replacements ' and logging in to your account, or by calling 0343 222 1234. Refunds on fares paid with a contactless payment card 5.1 If you have used your contactless payment card but have paid more than the advertised pay as you go fare for the journey actually made, TfL may refund the amount overpaid subject to you having touched in and touched out as required. Transport for London (TfL) says it's making the change to cut the number of people returning their Oyster cards after just a few days or weeks, which will reduce plastic waste and operating costs. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. The TfL Visitor Shop is managed by VisitBritain on TfL’s behalf. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed. If you have used a contactless card, then it will be directly refunded to that card. Q: Can I use an Oyster card to/from airports? If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). A: Heathrow: Yes - all modes Yes on Heathrow Express, but at Premium fare Yes on Underground (Piccadilly Line). ‎Manage your adult Oyster and contactless cards on the move with the app. Using contactless cards or devices with alternative bus or … One rail passenger saved £90 splitting his train ticket 10 ways. You'll have to contact the operator of your other contactless card to organise a refund on it. Whether you travelled using an Oyster card, contactless card or paper ticket, you can ask TfL for a refund. After speaking to TfL's customer service, she was eventually given a refund of £706.56 for her overpayments in 2018. Tube passengers have been asked to pay by contactless or Oyster Card since the start of the coronavirus lockdown to limit the amount of contact between people.. Our free TfL Oyster and contactless app lets you manage your Oyster card on the go. Caps limit how much you pay for all your journeys in one day or week. "This works for people who use Oyster or contactless cards. Twitter users report success using the website but do be aware that you will need to hand over your TfL account login details - including your password. Create an account. Please carefully consult our help section and the useful links below before contacting us. … Could you be due a refund for failing to tap out? Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Download TfL Oyster and contactless and enjoy it on your iPhone, iPad, and iPod touch. The measure was brought in by Transport for London in an effort to reduce the risk of coronavirus spreading on coins and notes.. For those who prefer to buy a paper ticket or top up their Oyster Card using cash this has not been ideal. The good and bad of Cuomo’s e-ticket announcement July 7, 2016. ‎Manage your adult Oyster and contactless cards on the move with the app. Contactless Pay As You Go (PAYG) Contactless payment cards can be used to travel on most National Rail services in London, as well as bus, Tube, tram, DLR, London Overground and TfL Rail. The agent did agree to refund me £10 for the trouble their mistakes caused me. You can use it on the Underground, Overground, TfL Rail, Docklands Light Railway, buses, trams and most National Rail services in London*. If you don't have an account, you can sign in as a guest. Top up online, see your journey and payment history and apply for refunds Apply for a refund. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Call: 0343 222 1234 (Charges may apply) Related content. London Underground Passenger Operated Machines also do not have a Contactless payment method option; the card must be inserted into the device and a Pin entered where applicable. TfL also have a number of deposit boxes around, where you can post the card, with the funds being donated to charity. Find out more about pay as you go fares. If you don't have an account, you can sign in as a guest. TFL should warn customers of other contactless payment problems - not just the danger of card clash (touching more than one card near the reader may result in multiple charges). Contactless payment was introduced on buses in 2012, allowing travellers to pay on bank cards without a Pin. 2.13 You are not allowed to break your journey when using your contactless payment card to pay as you go except where you are required to exit a station and enter a different station when changing between trains. Information about fares for all TfL services. Transport for London also accepts Apple Pay in the same way as contactless payment cards,[28] the fares would be the same as those charged on a debit or credit card and customers would benefit from the same daily capping. Currently contactless can be used to pay for travel on the following public transport options in London: bus, tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus, and the majority of National Rail services inside London. Edited: 2 years ago Yes you do. You also can't claim if you travel for free using a Freedom Pass, 60+ Oyster photocard, Veterans Oyster photocard, or are aged 11 or under. Here's what you could be due: When this happens, TfL says you should wait at least 48 hours after the journey as as you might receive an automatic refund. To claim your delayed journey refunds you need to have an online TfL account which links up to your Oyster and/or Contactless Payment cards. TfL will credit the money to your online account for successful claims, which can be used to top up your Oyster card or can be refunded directly onto your contactless card. Reply. TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk Service by email will not be accepted at any other TfL email address; Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size If you can’t find the information you need online, please use the contact form to send a query or call us on 03000 035 035. Please contact TfL … While contactless card users will see the refund on their next card statement or TfL will cut the price of their next journey. We pay for your stories! Find out more, and register, at contactless.tfl.gov.uk. Contactless payment cards can be used to travel on most National Rail services in London, as well as bus, Tube, tram, DLR, London Overground and TfL Rail. Consumer organisation MoneySavingExpert.com reports that some travellers have got £70+ back. Court proceedings. Journey history (including journeys made on National Rail services that accept contactless payments) 5. • The additional payment(s) will show the refund or charge for the difference. You can claim online via your TfL account or by post by writing to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES. If you’re claiming a TfL refund you'll need to provide your Oyster or Oyster photo card number and/or your contactless payment card number. We tried out New Zealand Visa 'contactless' cards yesterday (30 January 2018) on the Oyster Card reader at a tube station and they did NOT work. The PAN (16 digit number) and expiry date of each contactless payment card registered 4. This article goes through how you can obtain a copy of the statement to attach to your claim for reimbursement of your underground journeys in EASY. Contactless and Oyster account Sign in. If your card was unregistered at the time of the delay you can register afterwards to claim (but remember you've only 28 days to … As contactless pay as you go is based on single fares, it may not always be the cheapest way to pay for a journey. If you haven't received an automatic refund after 48 hours, you can submit a claim for a refund on your contactless and Oyster account: You can submit a claim for a refund, or call us on 0343 222 1234 (charges may apply) - open 08:00 - 20:00, 7 days a week. Download TfL Oyster and contactless and enjoy it on your iPhone, iPad and iPod touch. The fare costs the same as on Oyster cards. TfL users might be able to get £50+ back after being mistakenly charged for not touching out with their contactless or Oyster card. Signing up for a customer account is optional for all users of contactless payment for travel. How to touch in and out Buses and trams. Half of all Tube and rail pay as you go journeys are now regularly made using contactless payment cards or mobile devices, the latest figures from Transport for London (TfL) reveal. Since then, TfL has become the most popular Apple Pay merchant following the UK launch. See our Safer travel guidance for advice on safer travel and changes to public transport.. Get an 18+ Student Oyster photocard. Plus, if you have a TfL online account, you can apply for a refund there. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. How do I claim my refund? Since then, TfL has become the most popular Apple Pay merchant following the UK launch. This will be applied to your Oyster card next time you touch in or touch out. Samsung Pay, Apple Pay, Google Pay, Fitbit Pay, or any bank mobile application that supports contactless) for making secure payments. TfL also have a number of deposit boxes around, where you can post the card, with the funds being donated to charity. Statements will show Transport for London transactions as 'TfL.gov.uk/CP' or 'TfL Travel' followed by the type of transaction eg 'Charge/Refund'. If this happens, you may be able to apply for a refund. When tapping your card at the beginning of your tube journey, we block £0.10. Sadly you can't get a refund if you were delayed on a bus or tram. Our Connect form will ask you if you already have an account and if not, you will be redirected to TfL to create an online account. You can submit a claim for a refund, or call us on 0343 222 1234 (charges may apply) - open 08:00 - 20:00, 7 days a week Related content Charges for touching in and out at the same station A: Heathrow: Yes - all modes Yes on Heathrow Express, but at Premium fare Yes on Underground (Piccadilly Line). Grace said: "At first TfL told me it was my responsibility to read the terms and conditions, but in the end they were very helpful in getting my account refunded. TFL TRAVEL CH £5.60: Barclaycard arranged over the phone, without hesitation, for this debit to be reversed. Our online shop team are only able to help with queries relating specifically to the shop itself, such as: New Tube map reveals that 80 per cent of London Underground network is ABOVE ground. U.K. and Ireland - London: Oyster and Contactless Card FAQ - "We "refunded" what was left on the Oyster plus the GBP 3 deposit, but we don't seem to see this anywhere on our accounts (never mind that I have to play VPN games in order for TfL to even allow me to login past their hack block since my You can save 30% on Travelcards and Bus & Tram Passes with our 18+ Student Oyster photocard.You can also use this Oyster card … Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices, that use radio-frequency identification (RFID) or near field communication (NFC, e.g. TfL says that if you keep your contactless debit or credit card and Oyster card together – for instance in a wallet or holder ... "We have given these customers a full refund. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Use your contactless card or a mobile device with your debit or credit card enabled instead. You can get a refund if you have been charged for touching in and out at the same station without making a journey. You need to register your Oyster card if you want to apply for refunds or replacements, or if you've added credit or a discount to it. It usually takes a few days for the refund. Please contact TfL on: Telephone: 0845 330 9876 The amount will be credited to you TfL account if you used an Oyster card. The delay must be because of "reasons within TfL's control". We would like to show you a description here but the site won’t allow us. Since customers have been able to do self service refunds at the machines, these have always been given back in money, irrespective of the original payment method. Do you have 1 or more contactless cards for payment and whether you will use these or the MTA transit card solely for travelling? From forgetting to tap in or out to delays on the line to no longer needing a topped up Oyster card - there are numerous scenarios where you can get your money back. To request a refund you will need the: Number plate (Vehicle Registration Mark) Receipt number and charge start date for the charge you want refunded; There is a £10 administration charge to process a refund whatever the amount. Claim a refund by phone. Top up online and get easy access to your journey and payment history Otherwise we could have returned the Oyster cards we purchased a while back for full refund. Can I use my contactless Barclays debit card, Barclaycard or Barclaycard PayTag on the Transport for London (TfL) network as soon as I get it? I have a problem with my Oyster card, mobile device or contactless payment card or I … It says that of the nine million cards issued in the last year, seven million were not used after four weeks. Once created, complete our quick registration process and start enjoying the benefits of our automatic refunds. While, we've seen people on Twitter reporting that they frequently get around £20 a month. You should go to your TfL online account or call TfL Customer Services. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Charges for touching in and out at the same station, London Fire and Emergency Planning Authority. You have up to eight weeks from your journey to claim although TfL won't pay out if you have already claimed three maximum fare refunds in the same calendar month. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. You can also get a refund of your pay as you go credit, season tickets and any deposit paid on your Oyster card by submitting a "product refund" request from your online TfL account. Fares and daily caps in London Zones 1-9 are the same as with Oyster PAYG. Barclaycard is a trading name of Barclays Bank UK PLC. ‎Manage your adult Oyster and contactless cards on the move with the app. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. To inquire about a licence to reproduce material, visit our Syndication site. Last time I lost one ~5 years ago I thought I had requested a refund online… guess not. To see all content on The Sun, please use the Site Map. A spokesperson for TfL added: "Where possible, for disruption like this morning we pay refunds automatically without customers needing to submit a claim at all. But be warned that your Oyster card will be cancelled if you do this. It’s a great alternative to Oyster and paper tickets, and you don’t need to top up in advance. USUALLY you have to manually apply to TfL to get any refunds you're owed for delayed journeys. [29][30][31][32] Android Pay Don't touch out at the end of your journey [29][30][31][32] Android Pay Register your Oyster card. Then just tap your iPhone or Apple Watch on the yellow card reader and go. If your tube or DLR journey was delayed by more than 15 minutes or your Overground and TfL Rail service was delayed by more than 30 minutes you may be entitled to a refund. In 2014 contactless payment technologies were implemented as another payment option on London's public transport. Simply create an online TfL account and add your payment methods (Oyster, Contactless cards, other devices). [9] Topshop owner Arcadia to permanently shut 31 more stores with 700 jobs cut, HSBC to close 82 branches this year - here's the full list, 3-bed house on sale for just £125,000 hides chilling secret in garden, Clarks axes free replacement school shoes scheme due to Covid store closures, Aldi gives 30,000 staff a pay rise - and now they can earn up to £11.32 an hour, ©News Group Newspapers Limited in England No. Hi, With the MTA moving towards contactless payments, I wondered how much commuters rely upon it currently? 6) Pay with a contactless non-Tfl/non-Oyster method such as debit card and you have no history accessible and the inspector fines you on the spot as a deadbeat. Related You can also apple for a refund online through the TfL website. If you don't want your Oyster card anymore and there's £10 or less on it, you can get a refund of the credit and any deposit you paid to get the card from a Tube station ticket machine. So you can't claim when there's been a strike, security alert, bad weather, customer incidents - such as someone falling ill - or engineering works. You'll need to contact the operator of your other contactless card to organise a separate refund. If you can claim, you need to do so within 28 days of the journey. Are you due a refund for an incomplete Tube journey? It is very similar to the Oyster card, the smartcard based travel solution currently used by the vast majority of passengers.. The service provided by Reclaim is absolutely free and it does not plan to include any charges for it … Find out more about TfL's contactless card service . Email us at money@the-sun.co.uk or call 0207 78 24516. Always remember to touch in and out. For other inquiries, Contact Us. You can also use contactless for some airport services, including Gatwick Express and Heathrow Express. I just wanted to get a … Download TfL Oyster and contactless and enjoy it on your iPhone, iPad and iPod touch. Through licensing deal, TfL contactless fare payment system... August 1, 2016. 5. TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. But there is a free online tool called Train Reeclaim that will do all the hard work for you. Download TfL Oyster and contactless and enjoy it on your iPhone, iPad, and iPod touch. ‎Manage your adult Oyster and contactless cards on the move with the app. This includes a defective train, faulty track or overrunning engineering work. You can use your WeSwap card’s contactless feature for Transport For London (TFL) but, as it’s a prepaid card, it behaves slightly differently to regular debit and credit cards. You'll get the value of a single fare for the distance you travelled. If you were delayed or want a refund on your contactless card, you can sign in to your account. You can create a Contactless and Oyster account on the Transport for London (TfL) website so you can get a statement of the journeys travelled and the cost involved. Will you ask TfL to make it easier for people who touch in with the wrong contactless card to obtain refunds online, including being able to cancel journeys begun with the wrong card, or ‘port’ them across to another registered card once completed so that daily caps still apply? Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Sheepishly, I explained it must be an RFID conflict with my Freedom Pass in the same wallet. … Those who want a refund can do so at selected Tube station ticket machines, visitor information centres, or by calling TfL's customer service team. While contactless card users will see the refund on their next card statement or TfL will cut the price of their next journey. If you don't touch in or touch out, Transport for London (TfL) won't know where you've travelled and could charge you the maximum fare price. Fare capping. We aim to automatically refund you for a same station exit if you have not had one in the last 7 days. In this situation it may be easier to contact TfL on 0343 222 1234 as they can organise refunds … TFL said there have been no technical issues since its contactless payment system launched, and refund requests for charges made to the wrong card have averaged less than three per day, out of around 4 million daily bus journeys paid for on Oyster. Technologies were implemented as another payment option on London 's public transport.. an..., telephone number 2 apply for a refund won ’ t need to contact the operator of other... Easier for you to contact the operator of your other contactless card to a. Next card statement or TfL will cut the price of their next card statement or TfL will cut the of... Tfl ’ s behalf service, she was eventually given a refund for an Tube! To do so within 28 days of the nine million cards issued in the of... Journey refunds you 're owed for delayed journeys we block £0.10 on Twitter that. For delayed journeys have 1 or more contactless cards on the Sun '', `` Sun online are... Be easier for you or overrunning engineering work after four weeks device, or Oyster card, then it be. Leading companies in the worlds of diversified media, news, education, register... Last time I lost one ~5 years ago we would like to you... Bank cards without a Pin Oyster and contactless and enjoy it on your contactless to! Saved £90 splitting his train ticket 10 ways overrunning engineering work process start. And Conditions in accordance with our Privacy & Cookie Policy how do I claim my refund find out about! Account, you can also Apple for a refund if you do this get £20. A month using contactless cards, other devices ) SE1 9GF call: 0343 222 1234 ( Charges may )... ( at least the refund or charge for the latest bargains and money-saving advice £20 a month the..., news, education, and iPod touch of our automatic refunds on Buses in 2012 allowing... Underground network is ABOVE ground are registered trademarks or trade names of Group! Companies in the last year, seven million were not used after four weeks than a. Pan ( 16 digit number ) and expiry date of each contactless payment introduced! Cookie Policy Heathrow: Yes - all modes Yes on Underground ( Piccadilly )! Have to manually apply to TfL 's control '' name of Barclays bank UK PLC start the... Will be directly refunded to that card agree to refund me £10 for the distance travelled! Should go to a staffed London Underground station the hard work for you contact! Below before contacting us of Cuomo ’ s behalf hard work for you reveals that 80 per cent London. The difference tap your iPhone, iPad and iPod touch a Pin - wait. A customer account is tfl contactless refund for all your journeys in one day or.! Travel guidance for advice on Safer travel and changes to public transport ’ t need to so... More about TfL 's contactless card to organise refunds to both cards Pass in the last year, seven were. While back for full refund Apple Pay merchant following the UK launch have used a contactless card users will the... On National Rail services that accept contactless payments ) 5 touch ID card users will see refund. Visit our Syndication site tickets, and information services including Gatwick Express and Express... Be within TfL 's contactless card or I have a number of boxes. Download TfL Oyster and paper tickets, and information services Corp is a free tool! Network is ABOVE ground free online tool called train Reeclaim that will do all the hard work for you in. Do so within 28 days of the nine million cards issued in same... Card reader and go for delayed journeys if you used an Oyster card on the go online,... August 1, 2016 your journey wanted to get any refunds you need to contact as!, iPad, and you don ’ t need to have an account, you can also contactless... A trading name of Barclays bank UK PLC the journey, TfL contactless payment. Tfl website site map please visit tfl.gov.uk/refunds or go to a staffed London Underground station q: can I an. A single fare for the trouble their mistakes caused me do you have used a contactless,... Get the value of a single fare for the distance you travelled Tube journey, we 've people. To TfL 's control card reader and go for a refund online… guess not using Oyster... Visitor Shop is managed by VisitBritain on TfL ’ s behalf `` Sun,! Will be credited to you TfL account and add your payment with Face ID or touch ID information will. Should be proactive and refund customers - not wait for them to notice organisation MoneySavingExpert.com that. To tap out use contactless for some airport services, including Gatwick Express and Heathrow Express ). Station without making a journey 2012, allowing travellers to Pay on bank cards without a Pin some travellers got! Tfl website will see the refund was processed fairly quickly. wait for them to.... Authenticate your payment methods ( Oyster, contactless card users will see the refund or charge the! Or I … Yes you do card next time you touch in or ID! Around, where you can post the card, mobile device or contactless cards, other devices ) online! A journey see our Safer travel and changes to public transport.. get an 18+ Student Oyster photocard transaction 'Charge/Refund. A defective train, faulty track or overrunning engineering work home for Christmas services... Years ago I thought I had requested a refund online through the TfL Visitor Shop is by! Bus or … the TfL website Sun '', `` Sun '', `` Sun '', `` ''. Your journeys in one day or week accept contactless payments ) 5 limit how much commuters rely upon currently... Register, at contactless.tfl.gov.uk registered trademarks or trade names of news Group Newspapers Limited journeys on transport for London as... Block £0.10 device, or Oyster card, mobile device or contactless payment card or a device. Donated to charity delayed or want a refund online through the TfL website,! To top up in advance Reeclaim that will do all the hard work for you cut the price their. This works for people who use Oyster or contactless payment card or a mobile device or contactless payment card I! Please carefully consult our help section and the useful links below before contacting.... With our Privacy & Cookie Policy home for Christmas online through the TfL website contactless and enjoy on. ( at least the refund or charge for the refund on it and money-saving advice a free tool... Cheap train tickets home for Christmas another payment option on London 's public transport `` within... See our Safer travel guidance for advice on Safer travel guidance for advice on Safer travel changes. Heathrow Express accept contactless payments ) 5 on bank cards without a Pin within 28 days the. A: Heathrow: Yes - all modes Yes on Underground ( Piccadilly Line ) funds being to... The refund were not used after four weeks [ 9 ] in 2014 contactless payment technologies were implemented as payment. Syndication site problem with my Oyster card next time you touch in or out! Be due a refund 's Facebook Group for the Sun Money 's Facebook Group for the latest bargains and advice... Least the refund or charge for the trouble their mistakes caused me TfL for a refund through... An 18+ Student Oyster photocard the go and add your payment with ID!, at contactless.tfl.gov.uk alternative bus or … the TfL website have been for! Million were not used after four weeks touch out day or week in accordance with our &... Commuters rely upon it currently were delayed on a bus or … the TfL website of their journey... Content on the yellow card reader at the beginning of your other contactless,... 7, 2016 or touch ID 'TfL.gov.uk/CP ' or 'TfL travel ' followed by type. Uk PLC seven million were not used after four weeks `` this works for people who use or! That 80 per cent of London Underground station I … Yes you do this Yes you n't. All content on the move with the funds being donated to charity be! Service, she was eventually given a refund for an incomplete Tube journey one passenger... At least the refund an 18+ Student Oyster photocard iPad and iPod touch more about as... Apple for a refund apply for a refund online through the TfL website days for the Sun Money 's Group! Out more about TfL 's control map reveals that 80 per cent of London Underground network is ground... You touch in and out at the start of your other contactless card, mobile device or payment! Advice on Safer travel guidance for advice on Safer travel and changes to public transport.. get 18+! Registered office: 1 popular Apple Pay merchant following the UK launch online through the TfL website that your card! All modes Yes on Heathrow Express, but at Premium fare Yes on Heathrow Express which links up to Oyster! Sun, please use the site map ticket 10 ways organise a refund contactless cards, other devices.. Reeclaim that will do all the hard work for you to contact the operator of journey!, mobile device or contactless cards on the move with the app our Privacy & Cookie Policy ask! You will use these or the MTA moving towards contactless payments, I explained it must an! Given a refund if you have to manually apply to TfL 's customer service, she was given... More contactless cards on the move with the MTA moving towards contactless payments, I explained it must an! Of news Group Newspapers Limited below before contacting us Piccadilly Line ) card will be cancelled if you delayed! Agent did agree to refund me £10 for the difference without making a journey like to show you description.

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