Useful. We will try to respond to your email within 24 hours. Virgin Atlantic - Customer Care Virgin Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED. Rest assured, we are currently contacting all customers whose holidays have been affected. Ping us an email. Fleming Way Research complaints at our website. Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Support Support. If something goes wrong or doesn't live up to your expectations, then we'll do everything we can to put that right. Calls cost 7p/min plus your companies access charge. Registered in England: Company Number 1873815. We've received a deluge of complaints from Virgin Atlantic and Virgin Holidays customers since the coronavirus pandemic began to affect global travel earlier this year. Be part of the conversation on our latest ventures. Read 2 more reviews about Virgin Holidays Only the latest review will count in the company's TrustScore Advertisement. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. If you have suffered illness or injury on a Virgin Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home. Our local teams will do their best to quickly resolve any issues, with support from the UK where needed: For booking details and contact info, even offline  download the app from App Store or Play store. But if you need more help, just give us a call on 0344 472 9646. The world is your playground. The firms were previously promising refunds within 120 days, and many customers have told us they're furious at having to wait almost four months to get their cash back. We booked in June 2016, paid the deposit with the balance due in November. Hilarious! Not what we would expect from a company such as as Virgin holidays. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. For more details, see our cookie policy. You can call our team on 0344 472 9499 who can look at options for you. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. If you’d like to talk to us about your complaint, which is regarding a flight you’ve already taken, you can call us on 0344 873 7747, in the UK. 8,641 were here. Looking for inspiration? Our UK complaints address. We did go to the shop and their answer was it not down to us, it's down to Virgin Atlantic!!!! About Virgin Atlantic. Customer complaint procedure. I love a good complaints letter and this one is by far one of the funniest I have seen! We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Email: customer.care@fly.virgin.com. RH10 9DF, Virgin Holidays Limited. Email Virgin. Virgin Holidays Customer Service Contact Numbers To contact a member of the Virgin Holidays Customer Service Team quickly, use the following phone number 0845 682 0179. Mon to Fri 9:00am - 9:00pm; Saturday 9:00am - 7:00pm; Sunday 10:00am - 6:00pm; Customer support close Wishlist; … There are a few different ways you can get in touch, depending on when you experience a problem. A free inside look at company reviews and salaries posted anonymously by employees. Send us an email and we'll get back to you as soon as possible. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Customer Complaint Procedure. Rest assured; we will notify you as soon as we know if your holiday has been affected. PASSENGERS still waiting for cancelled holiday and flight refunds from Virgin Atlantic have been promised their cash by the end of October. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. But if you need more help, just give us a call on 0344 472 9646. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Crawley In the meantime check out our FAQs to see if this can help answer any immediate questions. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Home; Customer support; Complaints; At Virgin Holidays, we strive to make your holiday the best it can be. Registered in England: Company Number 1873815. CUSTOMER SERVICE TEAM - BEFORE YOU GO. I received an email on the 4th October saying that I would be refunded within 2-weeks. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Like Like. Very dismissive, and overall an awful experience, where we feel at significant financial loss. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. Time Limits for Virgin Holidays Complaints. If nothing is done whilst you're away, you'll have good grounds for pursuing your complaint later on. The Free Phone (local rate) number that you can use to call Virgin Holidays is 0344 557 8830 use this number to speak with a member of their customer service team. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Your next holiday is only a click away - our website has thousands of options ready to book. Go get it. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. #SeizeTheHoliday. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you're back at home, then this is the best ways to reach the right team: Customer Care, We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. Virgin Holidays Ltd Share. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. You might also find the answer you’re looking for by checking our FAQs. Go get it. Find them from our full list of Virgin companies and visit their own website for relevant contact details. I have had a number of holidays in the past booked through Virgin and had no complaints whatsoever and have always found the staff very helpful but unless I receive a timely refund of my deposit I will never book with them again. Looking for inspiration? Your experience can help others make better choices. Telephone numbers. If i could give zero stars i would If i could give zero stars i would! The VHQ Send us a private message to contact Customer Support. Be our pen pal. We will help everyone that wants to move their holiday. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. All you want to know about Virgin Holiday Complaints Telephone Number. VIRGIN Outrageous. Send us an email and we'll get back to you as soon as possible. I’m waiting for a refund on my cancelled holiday. Reply. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. I have used Virgin holidays for many years and I've always been very satisfied with their service. Skip to main content. Rest assured; we will notify you as soon as we know if your holiday has been affected. More information is available here. For the latest information on Covid-19 you can check our FAQs here.​. #SeizeTheHoliday. We will help everyone that wants to move their holiday. Keep an eye on your email for the latest special offers from us. Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness contracted or injury sustained on a Virgin Holidays package. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. Ping us an email. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. | Read 81-100 Reviews out of 1,129. Explore our destinations and holiday types and save your faves to your very own Wishlist. Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away. Like Like. Log in to Manage my booking where you can message us about your options or you can give us a call. Or dive right in to our 2021 holiday offers. Join the 1,129 people who’ve already reviewed Virgin Holidays. I’m waiting for a refund on my cancelled holiday. For more details, see our cookie policy. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. If we think anything is going to interfere with your holiday, we'll make sure you know about it. Reply. Answer 11 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Reviews from Virgin Holidays employees about Virgin Holidays culture, salaries, benefits, work-life balance, management, job security, and more. The latest advice and information can be found on our travel updates page. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Changes to existing flight + hotel, hotel only and car hire bookings (not flight only) 0344 472 9646. They’re on hand to inspire you and help you plan your dream holiday. Reach us on social. In October, they sent an e mail reminder that we must pay the balance in … Explore our destinations and holiday types and save your faves to your very own Wishlist. We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. If your enquiry is related to an upcoming flight, please contact our Guest Contact Centre on 13 67 89 or by using our General Enquiry form . Let’s get started. We’ve got stores up and down the country. It's a good idea to have your booking reference handy when you contact us, so we can find your details as quickly as possible. Stephen Liddell says: February 4, 2014 at 1:12 pm. Old school ways. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  Answer 41 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. News & Advice. Answer 61 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Do check before you book and regularly before you travel for updates as the advice can change. By continuing to browse the site you are agreeing to our use of cookies. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Or, 1 800 496 6661 if calling from the US. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  Please ask us to confirm what protection may apply to your booking. But sometimes things don't go to plan... TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD New to travelling or just want to check you've ticked all the boxes? The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Our lines are open daily between 9am-5pm, UK time. Complaints procedure. Shai Weiss, the boss of Virgin … Let’s get started. Re: virgin holiday complaints 8 years ago It's a good idea to make your initial complaint whilst you're still on holiday and to keep photographic evidence of anything that doesn't live up to expectations - accommodation, facilities, etc. It is, isn’t it. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. We continue to review this and working to open up these options to more customers. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. More information is available here. Do you agree with Virgin Holidays's TrustScore? Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Keep an eye on your email for the latest special offers from us. Sales team: 0344 472 9646. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Bear in mind you may have to wait longer than expected. This can be arranged whilst rebooking or afterwards in Manage my booking. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! MARTIN LEWIS and his Money Saving Expert team have revealed how customers can get a cash refund instead of vouchers from Virgin Atlantic. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. These pages will offer you some general advice for travelling abroad. There are a few different ways you can get in touch, depending on when you experience a problem. 37 Responses to Virgin: The best complaint letter in the world. Virgin Holidays customer shave created a Facebook group in a bid to get their money back. But the financial expert also issues a key warning. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Send us a private message to contact Customer Support. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. Virgin Holidays have categorically been… Virgin Holidays have categorically been the worst holiday company we have used for holiday bookings. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Your next holiday is only a click away - our website has thousands of options ready to book. By continuing to browse the site you are agreeing to our use of cookies. By continuing to browse the site you are agreeing to our use of cookies. Virgin Holidays Ltd. We'll be in touch by email letting you know how to register to change your holiday plans. The VHQ, Fleming Way.Crawley, West Sussex RH10 9DF. We'll do our best to help you as soon as we can. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Voice your opinion today and hear what 1129 customers have already said. However having cancelled my holiday back in June they promised me a refund within 120 days. You can also log into Manage my booking to find the details there. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You can call our team on 0344 472 9499 who can look at options for you. Rest assured I will be rebooking my holiday with Virgin (when things are a little less crazy) and will continue to be a customer as a result of this excellent level of service. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. Is my holiday still going ahead as planned? Be our pen pal. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Outrageous - where is the accountability! Our team are available Monday to Friday 9am - 7pm, Saturday 9am – 6pm, and Sunday 10am - 6pm. Our customer service team is extremely busy at the moment due to the current circumstances and we aim to respond as quickly as we can. Find a Virgin company. Be part of the conversation on our latest ventures. But ATOL protection does not apply to all holiday and travel services listed on this website. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Your complaint should be in writing, to our Customer Relations Department at Virgin Holidays Limited, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW, giving your booking reference and all other relevant information. Virgin Experience Days; All Sections; Legal / Misc; How do I contact your Customer Service team? TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD For more details, see our cookie policy. This can be arranged whilst rebooking or afterwards in Manage my booking. West Sussex Please choose an option below. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. Or dive right in to our 2021 holiday offers. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. In the case of children who become ill on holiday, the time limit is 3 … Virgin Holiday Complaints Telephone Number information. The fact that there is no way of contacting them unless you are about to travel in the next few days is totally unacceptable. Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. Give us a call to speak to our travel experts. We continue to work remotely and are currently able to resolve queries via email and social media. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. Virgin Holidays finally refunds all trips cancelled due to coronavirus. Had a holiday to NY booked for May 2020...holiday was cancelled due to Covid. For the latest information on Covid-19 you can check our FAQs here.​. If you're travelling with any other airline, please contact them directly. The world is your playground. 140 Virgin Holidays Limited reviews. Reach us on social. We will try to respond to your email within 24 hours. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. In the meantime check out our FAQs to see if this can help answer any immediate questions. Please keep your letter concise and to the point. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road London W2 6ET. Answer 31 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Please ask us to confirm what protection may apply to your booking. So when asked for the complaints procedure we were directed to their website were it says contact them on chat or visit Virgin holidays shop where you booked it. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options.