The New Years Eve party and entertainment was fantastic. Royalton Bavaro also features a sprawling lazy river for relaxing and refreshing afternoons. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. It’s more spread along the beach instead or farther back from the beach. Almost every time the room was cleaned we had to ask for towels. It was like pulling teeth to try and get a reservation. Then another person comes along introduces him/her self and asks the same question. We were never given an apology or offered any compensation for our inconvenience due to their ineptitude.The root of the problem is the lack of knowledge of the rooms and a clear understanding of customer service which I think starts with Royalton Management. I wish there was availability on the Diamond Club section so you would enjoy of its privileges.We would like to get a second chance to demonstrate why 92% of our customers rate us excellent, so I put myself at your disposal for anything that you may need.Regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This was my second time staying in the royalton Bavaro and I have to say I did not enjoy it The service was not on par with other royaltons like the royalton Rivera Cancun and I would definitely say not 5 star Food was slow and drinks were not filled regularly during meals ,for one meal we did not get our drinks until after the food was finished I am disappointed that the hotel has gone downhill as the location and people are great I think they might be understaffed Another problem is some restaurants were not open on nights they were meant to be open so this made dinner plans a disaster ,There was no atmosphere at night and come 12am the place was empty which I’m sure suits families with kids but not younger couples etc,Food was fantastic in the steak house but only the steak house but poor service took from it I will try the new royalton in Cancun this summer and hope it is up to the standards of the royalton Rivera Cancun, Dear 561barrydReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. The room was very nice just not as nice as the RC chairman. For hours we listened to screaming and yelling from both kids and parents while they partied. Occupancy limits - 8 adults, 6 children, 6 junior (effective from 9/22/20) 8 total including Infant. Big inconvenience for 5 of us to wait on towels knowing we had to try and hustle out for dinner early enough or possibly incur another 3 hour wait. Royalton Bavaro Resort & Spa: Chairman suite - See 4,739 traveler reviews, 5,716 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. When ask housekeeping for a particular service or product they do something completely different. The room for our grown male and female siblings, was One King bed with the pull out couch made up. They went a few days. Apart from that, this room was a construction nightmare. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. The room had shelves and stones that were cracked, broken or stained. We travel 3-4 times per year to different destinations and this is the first time we have encountered so many things wrong that the only description comes to mind without using angry language or profanities is simply ridiculous. On the last day we heard you could upgrade for the day but a little too late for that suggestion. All the girls in the coffee shop are wonderful. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. He set us up with reservations all week. ... Royalton Bavaro offers a variety of non-motorized sports like snorkelling and kayaking. You could not leave any food out or the ants would attack it. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. I am an avid beach lover so this could have been a deal breaker for me- but since it is out of their control, and I can experience this any where else I may travel I took it in stride- you can still walk and enjoy the view, and the resort itself more than makes up for it. This is a brand new resort on the beach every first-floor room is a swim up. It had dust bunnies and I don’t think the rugs were vacuumed. You could not leave any food out or the ants would attack it. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. One person asks you for a drink and leaves. So now I am in this trip for not even 24 hours and have barely relaxed. He set us up with reservations all week. Book Royalton Bavaro Resort & Spa, Punta Cana on Tripadvisor: See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. The RC room had all the restaurant menus in the room to look at and was fully stocked. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Besides, your solicitude was not expressed by your travel agency; the adjoining rooms request has more demand during these dates.We invite you to come at any season out of these dates and I assure you that your point of view will change and may demonstrate why 92% of the clients are delighted with Royalton Bavaro.Warm regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. I could add more, but that's enough for this time. Took several attempts to get the bed, sheets, asking for a pillow took a separate attempt because they did not bring it with the sheets. It's plumb in the centre of a sandy beach, with a fistful of palms peppered through the grounds. Room rates include meals and beverages at onsite restaurants and bars. He set us up with reservations all week. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. if you can’t understand what the issue is then solving a problem is impossible. Perfect for up to 8 people and includes # AllInLuxury ® features, such as: oceanfront view, dining table, pool table, kitchen, fully-stocked bar, plus all # DiamondClub ™ amenities! My granddaughter (and me n pop pop ;) ) just loved the lazy river and the cavern swim up pool bar-And had a blast learning to surf the flow rider-The staff there were wonderful - they had so much patience and spent lots of time w our granddaughter, teaching her how to surf and do tricks. I letti sono preparati con biancheria da letto di alta qualità. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. It was full of sea grass. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. Enjoy free WiFi, free valet parking, and an outdoor pool. The family suite that they advertise to fit 5 people is a complete lie. As a Travel Smart member I have stayed at 7 of their hotels in Mexico, Punta Cana, & Jamaica - this resort tops our list of Royalton properties so far. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. Throughout this nightmare, several times we asked to see the front desk supervisor, but Rosa never came out of her protected little office. Avoid the Royalton if you have any specific room requests or looking for a relaxing quiet holiday. The pros are the entertainment at night, the vibe team at the pool, and the overall cleanliness of the resort. Luxury Chairman's 3 Bedroom Suite Ocean Front DC. Queste sistemazioni con stile personalizzato hanno salotto separato. Hard Rock Golf Club at Cana Bay is minutes away. The most recent trip was at Bavaro Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. I loved visiting the coffee shopThe kids club was ok. This is something new to certain Caribbean areas, I’ve noticed. No coffee cups or silverware, but it had a full kitchen, so that was odd. We will not be returning to this resort or any other Royalton. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Our guests praise the restaurant and the helpful staff in our reviews. The craftsmanship was better. Luxury Accommodations. So the “perfect beach” is luck of the draw- entirely up to Mother Nature. Enjoy free WiFi, free valet parking, and an outdoor pool. If you tip the wait staff around the pool well enough, they will pay attention to you. Wasted 3 hours waiting for the housekeeping to get the room in order. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Shame on Rosa for avoiding us and not making any effort to fix the situation. It also was not stocked well. Wake each morning and enjoy in-suite coffee or tea stations, breakfast served to you by gourmet room service and your … The craftsmanship was better. 24 hr Room service, ordered via the TV came quickly and service with a smile wasn’t my favorite- However for convenience, it satisfied. It had dust bunnies and I don’t think the rugs were vacuumed. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. Royalton Bavaro is perfect for travelers of all ages. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. If you like Japanese food, do not go to the Japanese restaurant . Few other things: they do not take reservations at restaurants and the wait is 1 to 2 hours- buffet never fails. Communication is where it starts to fall apart. This is the version of our website addressed to speakers of English in the United States. Prenota Royalton Bavaro Resort & Spa, Repubblica Dominicana su Tripadvisor: consulta le recensioni di 4.738 viaggiatori che sono stati al Royalton Bavaro Resort & Spa (n.36 su 153 hotel a Repubblica Dominicana) e guarda 5.876 foto delle stanze! It was like pulling teeth to try and get a reservation. I look forward to returning in April with the rest of the family - maybe we’ll be lucky and the seaweed will have left by then- if not, it’s all ok. Guests enjoy the kid-friendly amenities. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. Now £157 on Tripadvisor: Royalton Bavaro Resort & Spa, Dominican Republic. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. The room service was better and more fresh at RC. Rooms that are converted into family “hang out” rooms. We are looking forward to welcome you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit.Sincerely,Juan Tuñon General Manager Royalton Bavaro Resort & Spa. Royalton Suites Cancun All Inclusive. The room was very nice just not as nice as the RC chairman. Both trips were wonderful. Guests enjoy the kid-friendly amenities. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. Please see our partners for more details. It’s a small space. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. The room was very nice just not as nice as the RC chairman. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. The assigned rooms were not adjoining, facing the entertainment pavilion of the neighboring resort, and each with ONE king bed. Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. This place doesn't mess about when it comes to location. Please see our partners for more details. Has anyone been here before? JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review. Now that's # LuxuryAccommodations! I know that can change depending on the time of the year. Totally unacceptable to expect that you pay for two adults, that are brother and sister where one is expected to sleep on a pull out couch! The largest room here is the four-bedroom, 2,551-square-foot Chairman’s Suite, which features a dining table, a pool table, and an outdoor hot tub. Room tour at the Royalton Bavaro Beach resort in Punta Cana Dominican Republic. The following day after several hours at the front desk yet again, and now for the third time we were moved again to a room beside a family suite, after being assured the adjoining room was NOT a family suite. Royalton caters to English speaking guests, so they should understand English. Since I started to rant, I'll start from the beginning. By the time we left she was like a pro. Stay at this 4.5-star luxury property in Punta Cana. Wait at the pizza window was averaging over an hour to an hour and a half for 3 pies. FYI beach area is small and crowded. Exchanging vows in a breathtaking setting is easy with our wedding planning service. Of course, there was no rollaway bed. So make sure to do so. The beach was excellent at Bravaro when we...We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. Our butler was excellent at Bravaro (Gregorio). To make the most of the location, there's a … My husband and I (55 & 56) stayed here in a swim out ocean view with our 10 year old granddaughter the week after Thanksgiving Nov 26-Dec 3...All I can say is WOWZER!!! We did not ask much else of him, but I was happy to have that done. Beware— if you are not Diamond Club you CANNOT make a reservation for dinner (except at the Hibachi grill which we were given 9:45PM) Traveling with 5 people and having uncertainty around every meal took a lot away from making this a good vacation. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. We asked for two adjoining rooms, or two rooms near each other, two queen beds each, in a quiet section of the resort (away from entertainment, high traffic areas, restaurants). All quality food much higher than the typical all-inclusive. Kids club employed smiling staff, very good with the children, Unfortunately it seems that a lot of guests do not take advantage of the kids club so as such many days the activities there were canceled or changed, however my granddaughter wanted to go anyway to “hang with the girls” and very much enjoyed her time there. Enjoy free WiFi, free valet parking, and an outdoor pool. WiFi, parking, and an evening social are free at this property. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. more. Club or no club same people run the hotel and it is below average to put it nicely. Both trips were wonderful. We spent three hours from start to finish at the Italian restaurant between waiting for a table and for our food order which consisted of lasagna, one seafood dish, two pastas with butter, and a pizza. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. ... Royalton Chairman’s Club Swim up suite Bavaro Beach New All-inclusive 610-334-1917 - Duration: 7:00. Once more to the front desk, where the lies started again. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. I would return to Bravaro again since the beach was so nice and the kids liked the lazy river and shallow pool which was shaded and my husband could fish. We are just a normal middle class couple but want a good resort. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. It also was not stocked well. Forget less-is-more – the mantra here is bigger-the-better. With the way things are going, I 'm sure I'll have much more to add once we'll return home this weekend. The most recent trip was at Bavaro, Ask kimmySK about Royalton Bavaro Resort & Spa, Ask Y588sJ about Royalton Bavaro Resort & Spa, Ask cute001 about Royalton Bavaro Resort & Spa, Ask CTEPbBA about Royalton Bavaro Resort & Spa, Ask AMHNJ about Royalton Bavaro Resort & Spa, Ask 561barryd about Royalton Bavaro Resort & Spa, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, InterContinental (IHG) Hotels in Dominican Republic, Iberostar Hotels & Resorts in Dominican Republic, Senator Hotels & Resorts in Dominican Republic, Grand Palladium Hotels & Resorts in Dominican Republic, Adults Only and Adult Friendly Resorts Punta Cana, Hotels near Spa - Luxury Bahia Principe Esmeralda, Hotels near RIU Room Escape Games Punta Cana Code to Escape, We compared the lowest prices from 9 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 7 websites, The Grand Reserve At Paradisus By Melia Palma Real, We compared the lowest prices from 6 websites. The chairman at RC was larger and seemed more fancy. We did not ask much else of him, but I was happy to have that done. We did not ask much else of him, but I was happy to have that done. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. After spending all day trying to get in our room, I spent that night with five of us are trying to eat. It had dust bunnies and I don’t think the rugs were vacuumed. After a few day you knew what to order. We loved the lazy river at Bravaro. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. We booked the diamond swim up suite Just wondered how "fancy" this place is, lol. You could not leave any food out or the ants would attack it. Some site knowledge and Basic Customer Service training might also help. Dear Y588sJ,Thank you for choosing us to spend your Christmas holidays with us.We apologize for all the inconveniences experience during your stay with us.I have to recognize that in specific seasons like Christmas and Easter, the family occupation increase significantly and it is very difficult to satisfy all the customers’ requests with the hotel on its full capacity. Once we were even told she had left for the day when that was clearly not true. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Our guests praise the restaurant and the helpful staff in our reviews. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not my idea of dining while on vacation. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. The only downside to mention was the beach - which is normally beautiful, this trip it was over run with seaweed- so much so that swimming in it was not enjoyable. The most recent trip was at Bavaro Tons of seaweed washing ashore in large masses without warning- not seeming to be caused by time of year or weather. What a fabulous vacation! :) Every day ‪at 12:30‬ there is a shuttle (5mins ride or a 15 min walk down the beach) to their sister resort where Diamond club members can enjoy the full size water park- excellent and lots of fun. Our butler was excellent at Bravaro (Gregorio). 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