I emailed the hotel a couple of times and got a reply to say I would be refunded. That was ok but no one bothered to call me or email me that our stay was now nullified. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. Breakfast and WiFi are free, and this property also features 2 outdoor pools. There are more places to choose from in the Falmouth area. I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Luxury and fine dining for our Birthdays! this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. Own or manage this property? See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. No explanation or apology. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. I'm totally baffled by the service and lack of communication for a "luxury" resort. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. Top room amenities include a minibar, air conditioning, and a flat screen TV. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. What are some of the property amenities at Excellence Oyster Bay? WHAT. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. please don't book any flights in anticipation to staying. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Excellence Oyster Bay, Jamaica: reviews, pictures, travel specials, map, and description. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. No phone call. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. first I have to say I love the excellence brand resorts. Please, receive our warmest regards from The Excellence Collection. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Are there opportunities to exercise at Excellence Oyster Bay? We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Guests praise the dining options. Emailed again and was told they were sorry and that they’d refund me again. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. During this period, our customer service team has been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. more. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! The hotel is now closed during this time. Waited a couple of weeks and nothing. white sand beach. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. What are some restaurants close to Excellence Oyster Bay? Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). We regret that we were not able to meet your expectations in terms of the communication. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. Is parking available at Excellence Oyster Bay? Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. I have stayed with excellence three times. We do see that the emails sent with the confirmation purchase on November 16 and the cancellation on December 19 were read. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ). at this hotel because they are fraudulent. We are very sorry to read that you have not receive your refund yet. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. See 2,855 traveler reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We were SO excited! Zero communication. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. The Martini bar was an experience, the ambiance and the food!!! We are very sorry to read that you did not receive a refund yet. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Claim your listing for free to respond to reviews, update your profile and much more. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … I called three weeks ago and I was assured my refund was on the way. They were so attentive and fit us in even though they had no availability for the day. Totally unacceptable! Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. Does Excellence Oyster Bay offer any business services? We recommend calling ahead to confirm details. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. Claim your listing for free to respond to reviews, update your profile and much more. There are 9 restaurants on site, along with a coffee shop/café. Such a disappointment. Although it was a. busy time of year the resort absorbed the numbers very well. Further more, no one has yet to call me to apologize for no communication. What food & drink options are available at Excellence Oyster Bay? Does Excellence Oyster Bay have any great views? We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. November 16, 2020: we booked our week-long stay (Dec 29-Jan 5) at Excellence Oyster Bay. Please see our partners for more details. The Coffee Shop was always worth a mid-morning visit . An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. Which room amenities are available at Excellence Oyster Bay? Please, receive our warmest regards from The Excellence Collection. more. Excellence Oyster Bay review from Victoria: We cannot express how beautiful the property was, the interior design, the pools and restaurants are all so gorgeous. The hotel NEVER notified me! it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. Yes, guests often enjoy the harbor view available here. There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … We will never book with Excellence again. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. This pandemic has been difficult. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. This is the version of our website addressed to speakers of English in the United States. Not the cheapest but well worth it. Yes, free parking is available to guests. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Winston was amazing and so personable at the excellence bar. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. Please, receive our warmest regards from The Excellence Collection. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. We do see that the email of the cancellation on January 10th was read. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. 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