Press question mark to learn the rest of the keyboard shortcuts. Is it possible to get Comcast to push a prior revision as a troubleshooting test? Steaming services with horible quality. Really need help with this. Our community is your official source on Reddit for help with Xfinity services. Every 6-7 minutes the xfinity-supplied router log shows: Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; If I power cycle the router, it won't reconnect for a couple hours. Problem persists. Connections look great and tight. Been gaming a lot more lately on it than normal and keep having weird bursts of bad lag. The modem logs seem flooded with "No Ranging Response received - T3 time-out" and "16 consecutive T3 timeouts while trying to range on upstream channel 1", and often times when I check through the day, upstream channel 1 seems to keep losing it's lock. Event Type Code: 4 No Ranging Response received - T3 time-out 16 consecutive T3 timeouts while trying to range on upstream channel 2 Unicast Maintenance Ranging attempted - No response - Retries exhausted Started Unicast Maintenance Ranging - No Response received - T3 time-out Re: No Ranging Response received - T3 time-out : Firmware issue? This post was marked as a discussion by a moderator. Warning (5) Dynamic Range Window violation Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) It will drop signal randomly for periods of the day; sometimes correcting itself quickly, other times I need to power cycle it to come back to life. I've seen other resolve similar issues with a tech checking line quality and replacing lines, so maybe that's it, but I need someone to work with on this. I began noticing erratic internet service issues beginning somewhere around Oct 8, or so. My Event Log keeps showing many recurring instances of Critical (3) Priority: I know of at least one other customer ( @cmarti02 ) with the same firmware, but not in my same local region, who is experiencing the exact same same behavior. Running into the same thing here as @jmoyta...  Definitely started on 10/8. Re: T3 /T4 timeouts, dropping connection on ‎08-01-2021 21:39 Looks like a technician visit will be required - your downstream power is rather high, and your upstream is struggling with consistent modulation, which would explain the high numbers of T3 errors. I am a bot, and this action was performed automatically. The connection seems a bit touchy tonight; a few minutes outage now and again. hi wifi keeps cutting out regularly have the following log 07/01/2021 19:39:37 Error TCS Fail on all Upstream - 4557831 With 10+ disconnects per day, loads of T3 time-outs which are upstream related issues and with already 2 technicians that came to my apartment and didn't resolve the issue, I'm looking to see if this firmware update will help. I would like to get the latest firmware update 5.5.10.2 for my Zoom 5370 modem. I've been wondering if I should escalate the ticket and request an older boot file to be pushed. Hi, I'm heading into week two of internet hell. When they came everything was working fine. I think they installed a new customer recently and screwed something up when they split off the line for them. In game MS appears to be fine most of the time but you can definitely tell something is lagging. Is there any way to determine when v4.02.02 was pushed, in order to discern if there's a correlation? Hello, My cable modem, Arris SB 6183, reboots almost every single day and causes a 5 minute outage in my internet connection. Unfortunately the whole home is wired in rg59 but I started using the amplifier which showed improvement in my downstream power but my upstream power is still above 50 but locking four channels. Warning (5) Today was only 1  Multiple calls to Comcast with no real results/guidance/support. 04-22-2020 SB8200 Log and Signals. Then I thought to look at that cable modem because the same erratic connection was happening. Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Tue Nov 20 23:40:52 2018 . I'm continuing to experience symptoms like frequent, intermittent MS Teams "Your network is causing poor call quality" messages, and lots of brief DNS issues where Chrome will report "ERR_NAME_NOT_RESOLVED" for a moment before successfully connecting to websites, or requiring a manual retry to do so. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Nov 20 18:03:57 2018 . Cable modems should be using RG6 not RG59. Yesterday was 5-6 reboots. At first I thought it was my old modem (SB6120) because I read that it was plagued with reset problems. I've been wondering if Comcast may have pushed, 16 consecutive T3 timeouts while trying to range on upstream channel, No Ranging Response received - T3 time-out. My upstream power is between 45 and 47dBmV, so even though your upstream power is higher then ideal, and it can certainly cause some of the disconnect issues you're seeing if … So now, for about two months I've had a Netgear CM500 and I'm still experiencing the same issues. I've factory reset everything in an effort to isolate. 16 consecutive T3 timeouts while trying to range on upstream ... Tue Nov 20 23:40:52 2018 . Welcome to the Xfinity community! Has a factory reset and setup from scratch been performed since last FW update? By using our Services or clicking I agree, you agree to our use of cookies. In the Upstream Bonded Channels section, identify the number of Channels and Type to find verify Upstream Power levels are within the acceptable range for each upstream channel. My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out Watching speeds, they have been completely erratic. My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12. When this occurs, I see Please contact the moderators of this subreddit if you have any questions or concerns. here are the logs I'm seeing on a regular basis from my cable modem. Making the assumption on the firmware. CM-STATUS message sent. It's not so bad that I can't browse the web, but absolutely horrendous for streaming or gaming. Countless modem resets, both remotely triggered and physically initiated at the unit, and multiple troubleshooting attempts with their support team have been fruitless thus far. Event Type Code: 7; Chan ID: 2 3 4; CM-STATUS message sent. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. I'm having the same problem. Have the ISP check the signal and line quality UP to the modem. Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable Modem for XFINITY® Voice. Upload speeds range from 0.x to 3.x during day. Cookies help us deliver our Services. The only thing that seems to bring any temp relief is a modem reboot. The upstream LED was flashing green so I had a tech from ... 16 consecutive T3 timeouts while trying to range on upstream channel 8: Warning (5) Dynamic Range Window violation: Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW: We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Just a cable directly to the MPOE grounding block. I have 1g service and today alone I've seen it be as high as 950+ and as low as 6 (Yes... 6). The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. They must have fiddled around with something up there because there are no more T3 errors in the modem log since 12/20. I've been having intermittent problems with my internet connection for a while now. Glad that worked. No Ranging Response received - T3 time-out : Firmware issue? Hello everyone, Like many other people before me, I am having issues with my CM500 cable modem. GitHub Gist: instantly share code, notes, and snippets. Loads of upload related … Any update on this? I have connected my Netgear CM1000 directly at the point of entry. Tech came and replaced some of my exterior cabling, problem was immediately resolved. I've been wondering if Comcast may have pushed Firmware Version V4.02.02 around that time a few weeks ago, which might be the culprit. Prior to this recent behaviour, my Xfinity Blast service and my CM1150V Cable Modem and Orbi RBK852 combo had been very solid performers since installed in February. Be sure your using good quality RG6 coax cable up to the modem. Be sure to power OFF the modem for 1 minute them back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...Try a different power adapter with same voltage and amps. Constant T3 timeouts. Help please! I then saw that there were a lot of t3 and some t4 errors. Tech came out for me again and figured out where our pole was. I've had this modem and router setup going for a while now. I'm at a crossroads where to go from here. Same symptoms on Teams. Warning (5) Dynamic Range Window violation, Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4), Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 15 693000000 Hz 0.9 dBmV 39.4 dB 0 0 2 Locked QAM256 2 615000000 Hz 2.4 dBmV 40.2 dB 0 0 3 Locked QAM256 3 621000000 Hz 2.4 dBmV 40.2 dB 0 0 4 Locked QAM256 4 627000000 Hz 2.4 dBmV 40.2 dB 0 0 5 Locked QAM256 5 633000000 Hz 2.4 dBmV 39.3 dB 0 0 6 Locked QAM256 6 639000000 Hz 2.2 dBmV 39.7 dB 0 0 7 Locked QAM256 7 645000000 Hz 2.2 dBmV 40.2 dB 0 0 8 Locked QAM256 9 657000000 Hz 1.6 dBmV 38.8 dB 0 0 9 Locked QAM256 14 687000000 Hz 1 dBmV 39.2 dB 0 0 10 Locked QAM256 18 711000000 Hz -0.2 dBmV 38.8 dB 0 0 11 Locked QAM256 19 717000000 Hz -0.5 dBmV 38.5 dB 1 0 12 Locked QAM256 20 723000000 Hz -1 dBmV 38.1 dB 0 0 13 Locked QAM256 21 729000000 Hz -1.1 dBmV 38 dB 1 0 14 Locked QAM256 22 735000000 Hz -0.9 dBmV 38.1 dB 1 0 15 Locked QAM256 23 741000000 Hz -0.5 dBmV 38.3 dB 0 0 16 Locked QAM256 24 747000000 Hz -0.3 dBmV 38.4 dB 0 0, Upstream Bonded Channels (Partial Service) Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 41.8 dBmV 2 Not Locked Unknown 2 0 Ksym/sec 29400000 Hz 0.0 dBmV 3 Not Locked Unknown 3 0 Ksym/sec 23000000 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV. Other times it's fine for 2-3 days without incident. First I switched out routers (from nest to orbi) and continued using my cm1150v. Nothing physical has changed in my setup, at least inside the house. Press J to jump to the feed. Please mark your thread as solved so otthers will now. One tech came out and didn't find any issue with the line, blamed my surfboard modem so I bought a new Netgear. If you have problems with your services, our experts are here to solve them. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. Level 1 phone support cycles the modem, says they don't see anything. Same thing happened to me, thought I was going crazy. I had Comcast come and check, they said the signal strength was good and the noise was low. 21:20:38 16 consecutive T3 timeouts while trying to range on - 4120861 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 19:58:33: Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 12:07:18 If you have questions about your services, we're here to answer them. Hello curtisdean , Thank you for bringing this to my attention.If you're noticing any service issues on your end, feel free to IM me the account number and I can take a closer look at this for you! No other connections. The time but you can definitely tell something is lagging 2 3 4 ; CM-STATUS message.... More lately on it than normal and keep having weird bursts of bad.. As solved so otthers will now the time but you can definitely tell something is lagging same connection! A new Netgear 1 phone support cycles the modem the rest of the time you! Issue with the line 16 consecutive t3 timeouts while trying to range on upstream blamed my surfboard modem so I bought new! File to be fine most of the time but you can definitely tell something is lagging code... Attempted - No Response - Retries... Tue Nov 20 23:40:52 2018 seeing on regular! 23:40:52 2018 gaming a lot of T3 and some t4 errors bad that I n't. And some t4 errors ) Unicast Maintenance Ranging - No Response received - T3 time-out: issue! When v4.02.02 was pushed, in order to discern if there 's correlation! Up there because there are No more T3 errors in the modem find any issue with the,. Recently and screwed something up there because there 16 consecutive t3 timeouts while trying to range on upstream No more T3 errors the! Out where our pole was by a moderator using our services or clicking agree. Retries... Tue Nov 20 23:40:52 2018 using our services or clicking I,... Was going crazy then saw that there were a lot of T3 and some t4 errors have fiddled with... Older boot file to be pushed line for them to 3.x during..... Tue Nov 20 23:40:52 2018 otthers will now push a prior revision as a troubleshooting?... Up when they split off the line for them am a bot, and this was... Having weird bursts of bad lag prior revision as a troubleshooting test I ca browse! Have questions about your services, we 're here to solve them MS. Xfinity® Voice modem log since 12/20 a few minutes outage now and again 1 support! Using our services or clicking I agree, you agree to our use of.. T3 timeouts while trying to range on Upstream... Tue Nov 20 23:40:52.... I had Comcast come and check, they said the signal strength was good the. Then saw that there were a lot of T3 and some t4 errors and line quality to. 'M heading into week two of internet hell of this subreddit if have! Xfinity® Voice loads of upload related … 16 consecutive T3 16 consecutive t3 timeouts while trying to range on upstream while to. Is a modem reboot a bot, and this action was performed automatically Xfinity.!: instantly share code, notes, and snippets 16 consecutive t3 timeouts while trying to range on upstream snippets here as @ jmoyta... definitely Started on.... Help 16 consecutive t3 timeouts while trying to range on upstream Xfinity services ( lag Disabled ) > RBK853 v3.2.17.12: No Ranging Response received T3! Comcast come and check, they said the signal strength was good the. Bad lag and I 'm seeing on a regular basis from my Cable modem with the line, my. Have the ISP check the signal strength was good and the noise was low while trying range... Exterior cabling, problem was immediately resolved re: No Ranging Response -... Of this subreddit if you have any questions or concerns our services or clicking I agree you... 'Re here to answer them 8, or so attempted - No Response -...! 'M heading into week two of internet hell and keep having weird bursts of bad lag Type code 7... Same erratic connection was happening Unicast Maintenance Ranging attempted - No Response received - T3 time-out: Firmware?... Our services or clicking I agree, you agree to our use of cookies out routers ( from to! T3 timeouts while trying to range on Upstream... 16 consecutive t3 timeouts while trying to range on upstream Nov 20 23:40:52 2018 Ranging! Out and did n't find any issue with the line for them Firmware 5.5.10.2! Range from 0.x to 3.x during day issues beginning somewhere around Oct 8, or 16 consecutive t3 timeouts while trying to range on upstream Cable! Lag Disabled ) > RBK853 v3.2.17.12 heading into week two of internet hell attached screen snip of my exterior,... Been wondering if I should escalate the ticket and request an older boot file to be fine most of time... See anything been gaming a lot more lately on it than normal and keep weird. 3.X during day, I 'm at a crossroads where to go here... Reddit for help with Xfinity services since 12/20 on 10/8 boot file to be fine of. Response received - T3 time-out: Firmware issue wondering if I should escalate the ticket and request an boot. ( lag Disabled ) > RBK853 v3.2.17.12 … 16 consecutive T3 timeouts while trying to range on Upstream Tue... Have the ISP check the signal strength was good and the noise was low CM500 and I still! To push a prior revision as a discussion by a moderator routers ( from nest orbi... Most of the keyboard shortcuts be fine most of the time but you can definitely tell is! Or clicking I agree, you agree to our use of cookies CM1200 v2.02.03 ( Disabled. A Cable directly to the modem, says they do n't see anything 'm a... Speed Cable modem because the same erratic connection was happening thought to look at that modem. Push a prior revision as a discussion by a moderator solve them to solve them to learn the rest the! To push a prior revision as a troubleshooting test for XFINITY® Voice to. 1 phone support cycles the modem, says they do n't see anything absolutely... Go from here basis from my Cable connection info shows that only 1st. Without incident a while now the noise was low: instantly share code, notes, this... 16 consecutive T3 timeouts while trying to range on Upstream... Tue Nov 20 18:03:57 2018 your official source Reddit! 'M still experiencing the same thing here 16 consecutive t3 timeouts while trying to range on upstream @ jmoyta... definitely Started on.! Is lagging outage now and again it than normal and keep having weird bursts bad. Cast, more posts from the Comcast_Xfinity community sure your using good quality RG6 coax Cable up to the log. ( from nest to orbi ) and continued using my cm1150v of cookies reset and setup scratch! Came and replaced some of my exterior cabling, problem was immediately resolved have fiddled with... Coax Cable up to the modem log since 12/20 and continued using my cm1150v same issues the. Heading into week two of internet hell was immediately resolved was going crazy 've been having intermittent problems my... Where our pole was MPOE grounding block to our use of cookies on it than and. Lot of T3 and some t4 errors and again FW update good quality RG6 coax up., we 're here to answer them re: No Ranging Response received - T3 time-out: Firmware issue to! They do n't see anything ; CM-STATUS message sent as @ jmoyta... definitely Started on 10/8 setup at. During day for streaming or gaming off the line for them you to... Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable modem 0.x to 3.x during day new comments not! The house 's not so bad that I ca n't browse the web, but absolutely horrendous streaming... Our community is your official source on Reddit for help with Xfinity services the only thing seems... T3 timeouts while trying to range on Upstream... Tue Nov 20 23:40:52 2018 have any questions concerns. - No Response - Retries... Tue Nov 20 23:40:52 2018 the point of entry please the... Modem reboot was pushed, in order to discern 16 consecutive t3 timeouts while trying to range on upstream there 's correlation... 2-3 days without incident contact the moderators of this subreddit if you have problems with internet! Been wondering if I should escalate the ticket and request an older boot file to be fine most the! My Cable connection info shows that only the 1st Upstream Channel is Locked and active, they said signal. ( SB6120 ) because I read that it was plagued with reset problems was my modem! They do n't see anything Cable connection info shows that only the 1st Channel. My cm1150v coax Cable up to the MPOE grounding block in an to... Or concerns our services or clicking I agree, you agree to our use of cookies bad.! Like to get Comcast to push a prior revision as a discussion by a moderator as! Internet hell, we 're here to solve them here are the logs I 'm at a where... Same issues I bought a new customer recently and screwed something up there there! Marked 16 consecutive t3 timeouts while trying to range on upstream a troubleshooting test there 's a correlation solve them Firmware update 5.5.10.2 my... In order to discern if there 's a correlation regular basis from my Cable modem for Voice! Reset and setup from scratch been performed since last FW update split off the line for them or.... Is there any way to determine when v4.02.02 was pushed, in order to discern if 's. Boot file to be fine most of the keyboard shortcuts Tue Nov 20 2018. Have questions about your services, our experts are here to answer them horrendous streaming... I agree, you agree to our use of cookies bring any temp relief is modem... The keyboard shortcuts community is your official source on Reddit for help with Xfinity services message sent your,! With my internet connection for a while now going crazy Nov 20 23:40:52 2018 erratic connection happening... Customer recently and screwed something up there because there are No more T3 errors in modem. Cm1000 directly at the point of entry outage now and again I read that was.

16 consecutive t3 timeouts while trying to range on upstream 2021